Interactive product guidance for manufacturers
Turn an ordinary product video into step-by-step setup and troubleshooting guides your customers can search, ask about, and follow through the exact clip they need. You see exactly where they get stuck, so you know precisely what to fix. No account, no app, no 90-page PDF.
Setup
How it works
Record a normal walkthrough on a phone. Lattify pulls out the steps, clips, parts, warnings and troubleshooting automatically. No scripting, no production.
The right guide opens on their phone. No account, no app to download, no 90-page PDF to scroll.
Lattify returns the exact instruction and the precise part of the source video, so they get unstuck without calling support.
The customer experience
Your customer scans the code on the box or the product and lands straight on the guide for their exact model. They watch the step they need, not a forty-minute video. They ask a question in plain language and get the answer back with the precise clip it came from.
Hold the power button for 10 seconds to reset. If the light stays red, the battery needs a full charge first.
From your setup video, exact moment shown
Effectiveness you can measure
A printed manual is the same on day one and day one thousand, and you never find out where it loses people. Lattify scores every guide on how well it actually works - a Guide Value Index from 0 to 5, built from completion, friction, and how hard the task really is - and flags the exact steps customers get stuck on. You fix those steps, and watch the score climb as the next customers succeed.
Every guide gets a Guide Value Index from 0 to 5, built from real completion, friction and difficulty signals - so you see which guides actually work.
Hotspot flags show precisely where customers backtrack, stall, or ask for help, so you fix the real problem instead of guessing at it.
Track completion, abandonment and help requests over 7, 30, or lifetime days, and watch the numbers move after you make a change.
See it by product, model, market or version, and watch your returns fall as your lowest-scoring guides climb - grounded in real numbers, not guesswork.
The commercial case
Customers who can set it up and use it correctly send fewer products back.
The common questions get answered before they ever reach your team.
More customers finish onboarding and actually use what they bought.
Change the guidance the moment the product changes. No new manuals, no reprints.
See exactly which steps confuse customers, by product, model, market or version.
Prove it on a single product and a single measurable problem before you scale.
Lattify began with a simple frustration: product knowledge existed, but never in the form someone needed at the moment they were trying to do something. Videos were hard to navigate. Manuals lacked the visual detail. Lattify combines both into an interactive format that answers questions and gets better the more customers use it.
We build the first guide with you, put it in front of real customers, and measure the difference against the problem you care about most. No long rollout, no reprint, no risk to your existing support.
Book a pilotYour content and your customers' data are isolated at every layer, encrypted at rest and in transit. Learn more